Your privacy is our priority. This document clearly explains how gem188 collects, uses, stores, and protects your personal information as a member of our platform.
Gem188 takes our responsibility to protect every member's privacy seriously. This Privacy Policy explains in detail how we handle the personal information you provide to us when registering, using the platform, or interacting with our support team.
By registering or using any gem188 service — whether via the website or mobile app — you agree to the data processing practices described in this document. If you do not agree, please stop using the platform and contact us for assistance closing your account.
We comply with applicable data protection laws and are committed to handling your information with full integrity, transparency, and responsibility. This policy is updated periodically and you are encouraged to review it from time to time.
Gem188 only collects information that is strictly necessary to provide you with a safe, fair, and quality service. There are two main categories of data we collect:
All information we collect is used solely for the legitimate purposes stated below. We do not use your data for any other purpose without prior consent.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Member account management | Name, email, phone number | Contract performance |
| Identity verification (KYC) | ID document, date of birth | Legal obligation |
| Financial transaction processing | Bank details, digital wallets | Contract performance |
| Fraud prevention & security | IP, activity logs, device | Legitimate interest |
| Customer support | Communications, account history | Contract performance |
| Platform improvement | Usage data, cookies | Legitimate interest |
| Promotional Communications | Email, phone number | Your consent |
Gem188 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, in certain limited situations, we may need to share your information with the following parties:
We work with trusted service providers such as payment processors, KYC service providers, and technical infrastructure providers. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for designated purposes.
If required by law or a directive from a competent authority — such as a financial crime investigation or anti-money laundering proceedings — gem188 will disclose the necessary information to the relevant parties. We will notify you of any such disclosure unless prohibited by law.
We invest seriously in security infrastructure to ensure your personal and financial data is always protected. All information transmitted between your device and gem188 servers is secured with 256-bit SSL encryption — the same standard used by leading banking institutions.
In addition to encryption during transmission, data stored in our systems is also protected with server-level encryption. We conduct regular security audits and penetration testing to identify and address any system vulnerabilities before they can be exploited.
Gem188 retains your personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or for as long as required by applicable law — whichever is longer.
Generally, active account records are retained for the duration your account remains active. Following account closure, financial transaction records and KYC documents are kept for a minimum of five (5) years to meet anti-money laundering compliance requirements and financial reporting obligations.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
Gem188 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect certain platform functions.
As a gem188 member, you have the following rights regarding your personal data. We are committed to making it quick and easy for you to exercise these rights:
You have the right to request a copy of all personal information we hold about you. We will provide this information within 30 days of your request.
If any information we hold is inaccurate or outdated, you have the right to request a correction without undue delay.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records for specified periods.
For data processing based on your consent — such as receiving promotional communications — you may withdraw that consent at any time.
You have the right to receive a copy of your data in a machine-readable format for transfer to another platform if required.
To exercise any of the above rights, please contact the gem188 support team. We will process your request within a reasonable timeframe and keep you informed of the outcome.
Gem188 is a platform intended for individuals aged 18 and above only. We do not knowingly collect or store any personal information from minors. If we discover that data from a minor has been collected without our knowledge, it will be deleted immediately and the associated account will be terminated.
If you have reason to believe that a minor has registered an account on our platform, please contact us immediately so that appropriate action can be taken.
Gem188 reserves the right to amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or member feedback. You will be notified of any material changes via your registered email or a prominent notice on the platform.
The date of the latest update will always be displayed at the top of this document. Continued use of the gem188 platform after any amendments are published constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.
You may also refer to the FAQ us or read the Terms and Conditions to learn more about your rights and responsibilities as a gem188 member.
Data protection email address: [email protected]
We have built a multi-layered security system specifically designed to ensure every piece of information you entrust to us receives the highest level of protection.
Every piece of information transmitted between your device and gem188's servers is protected with industry-standard encryption — the same used by Malaysia's leading banks.
Our two-factor authentication (2FA) system adds an extra layer of security to your account, ensuring only you can access it even if your password is compromised.
Your personal information is never sold, rented, or traded to advertisers or any third party for their own gain — that is our promise.
The gem188 platform undergoes regular security testing and compliance audits by independent third parties to ensure our systems consistently meet the latest standards.
Our integrated identity verification (KYC) process protects all members from identity fraud and ensures the platform remains free from illicit activity.
You have full control over your data — from access and correction rights to deletion. Our team is ready to process any privacy-related request.